- Our working time is from 9am until 5pm CET during weekdays.

- Usual response time for support requests is up to 24 hours.

- Tickets are ordered from oldest to latest, so please be patient, we will refer to your issue as soon as possible.

- When you submit a ticket, it would be really helpful if you could provide our agent with your website URL and wp-admin access in your private ticket. In that way, we will refer to your issue easier and faster.


http error 500 / Internal Server Error

Internal Server Error 500 is usually related to server settings as the name of the error suggests.

There could be several causes of this problem. First you should do is contact your hosting provider and ask them about this, and also ask them to check your error log, to see what does it say there?

Also, read this article

And try the solutions from it, increasing your memory_limit parameter first, it could be low and that could be the cause of this.

And also, it is good if you can increase these values or ask your hosting service to do that for you.

max_execution_time = 300

memory_limit = 128M

upload_max_filesize = 128M

post_max_size = 256M