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- Our working time is from 9am until 5pm CET during weekdays.

- Tickets are ordered from oldest to latest, so please be patient, we will refer to your issue as soon as possible.

- When you submit a ticket, it would be really helpful if you could provide our agent with your website URL and wp-admin access in your private ticket. In that way, we will refer to your issue easier and faster.

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How to update a theme?

First you need to use an FTP client (like FileZila).

You can upgrade your theme by performing the following steps:

1. Download latest All files & documentation file from ThemeForest (your Downloads page)

2. Extract it and locate theme-name.zip

3. Extract theme-name.zip and locate the theme-name folder

4. Copy/Replace the content of theme folder to /wp-content/themes/theme-name folder of your web site.

Using this method, none of existing content or settings will be lost.